FAQs

Frequently Asked Questions

Welcome to our FAQ page where we answer some of the most common questions about INNOVATECH™ and our services. If you have any additional questions, please feel free to contact us.

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General Questions

What does INNOVATECH™ specialise in?

INNOVATECH™ specialises in a broad range of technology services including software and application development, IT consulting and systems integration, infrastructure and cloud solutions, and cybersecurity and data services.

How long has INNOVATECH™ been in business?

INNOVATECH™ GROUP has been delivering innovative technology solutions for over a decade, consistently evolving to meet the needs of our clients and stay ahead in the technology landscape.

What is the mission of INNOVATECH™?

INNOVATECH™ was established in 2020 during the global pandemic to meet the escalating demands for advanced technology infrastructure and IT solutions. Our mission is to integrate innovative business technology into everyday life and work environments, enhancing efficiency and connectivity across the globe.

How does INNOVATECH™ stand out?
Our foundation is built on a partnership of lifetime friends who are passionate about technology and innovation. This unique combination of creativity and logic drives our approach, allowing us to deliver comprehensive tech and IT solutions to both local and international clients. Our dynamic team continuously strives to push the boundaries of what can be achieved with technology.
How can I start a project with INNOVATECH™?

To begin your project with INNOVATECH™ contact us via our website, email, or phone. We will arrange an initial consultation to discuss your requirements and how we can best serve your needs.

Billing & Payments

How does pricing work at INNOVATECH™?

Our pricing models are designed to be transparent and competitive. We provide customised quotes based on the specific requirements and complexity of your project. For detailed pricing information, please contact our sales team.

Are there flexible payment options?
Yes, we offer flexible payment options to accommodate the financial needs of our clients, especially for large and long-term projects. These options can be discussed in detail during the consultation phase.
How are your services priced?
Our pricing depends on the complexity and scope of the project. We offer competitive rates and can provide a detailed quote after understanding your specific needs and requirements.
Do you offer any service packages?
Yes, we offer various service packages that can be customised based on your needs. Packages can include a combination of any of our services such as software development, cloud solutions, and cybersecurity.

Memberships

What is INNOVATECH™ Membership?
INNOVATECH™ Membership is a subscription program offering dedicated support, exclusive discounts, networking opportunities, and a variety of resources designed to help start-ups and businesses grow.
What are the benefits of a Membership?
Members receive personalised assistance from experts, special discounts on premium services, access to exclusive events, and the opportunity to connect with entrepreneurs, investors, and industry leaders.
What membership tiers are available?

We offer three tiers:

  • Starter Membership (R999/pm),
  • Business Membership (R1999/pm), and
  • Enterprise Membership (R4999/pm+), each providing different levels of support and resources.
What services are included?

All tiers include dedicated support, remote assistance, free website development, email hosting, website hosting, website maintenance, vulnerability scans, and security audits. Business and Enterprise tiers offer additional services such as brand audits, daily data backups, and comprehensive SEO and performance optimisation.

Does my membership contribute to the community?

10% of all membership fees are donated to the ITAfrica™ Non-Profit community upliftment project, supporting technological innovation and economic growth in Africa.

What kind of support can I expect as a member?

Members receive dedicated support tailored to their needs, including remote assistance, regular website maintenance, security audits, and more, depending on their membership tier.

How do I sign up for an INNOVATECH™ Membership?

Visit our website, choose your preferred membership tier, and follow the sign-up process to start enjoying the benefits of being an INNOVATECH™ member.

What kind of discounts do members receive?

Members enjoy special discounts on INNOVATECH™ premium services and a 10% discount on transactions with any of our esteemed partners.

Is there a difference between the Business and Starter memberships?

Yes, the Business Membership offers more comprehensive support, including additional resources and benefits like brand audits and daily data backups, whereas the Starter Membership provides basic support and weekly data backups.

Are there any additional costs for the services provided?

For the Starter and Business tiers, most services are included in the membership fee. However, some advanced services for the Basic tier are billable. Please refer to the membership details for specific information.

Philanthropy

What is ITAfrica™ and what is it about?

ITAfrica™ is a non-profit initiative powered by INNOVATECH™, launching in August 2024. It aims to drive technological innovation and economic growth in Africa by specialising in research and development in the IT industry. ITAfrica™ focuses on integrating advanced technologies, including AI, into the African market, providing internships, training, and skills development programs to unemployed individuals.

How can I get involved with ITAfrica™?

To get involved with ITAfrica™, you can contribute as a donor, volunteer, or partner. Our collaborations include working with universities, research institutions, businesses, and government agencies. For more information on how to participate, please visit our website or contact our program director.

What is Innovative Technologies Africa NPC?

Innovative Technologies Africa NPC (ITAfrica™) is our non-profit arm committed to uplifting communities through technology skills development and training. It plays a crucial role in our mission to make technology accessible and beneficial for all.

Products & Services

What services does INNOVATECH™ provide?

INNOVATECH™ offers a broad spectrum of services including software and application development, web development and eCommerce, IT management and consulting, systems integration, project management, cloud and hosting solutions, network infrastructure design, IT support and maintenance, cybersecurity services, data analytics, business intelligence, and ethical hacking.

Can INNOVATECH™ develop custom softwarE?
Yes, we specialise in developing custom software solutions tailored to the unique needs of your business. Our team works closely with you from conception to deployment to ensure the software meets all your requirements.
Can INNOVATECH™ handle large-scale projects?
Yes, we specialise in handling large-scale projects and offer tailor-made solutions that cater to the unique needs of corporate clients. Our team has extensive experience in developing complex operating systems and integrated management solutions, making us well-equipped to manage substantial projects effectively.
What is the typical duration for a project?
The duration of a project can vary depending on its scope and complexity. We work efficiently to meet your timelines and will provide an estimated timeline during the initial consultation.

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