Tell us what is not working
An architecture review, a build to scope, a venture partnership or a managed services membership — start here and we will point you at the right conversation.
How to reach us
Email: info@innovatechgroup.co.za Phone: +27 67 380 6602, during South African business hours Office: Cape Town, Western Cape, South Africa Client login: innovatechgroup.co.za/login
We reply to enquiries within one business day. If your message reaches us outside South African business hours, it is answered the next working morning.
What to include
The more concrete the message, the more useful the first reply. Three things help most: which systems or processes are involved, what specifically is not working today, and roughly when you need it resolved. A sentence on each is enough — we do not need a specification, and we would rather map the estate ourselves than read someone else's assumptions about it.
If you already have a document, an RFP or an architecture diagram, attach it after we reply and we will read it before the call rather than during it.
Existing clients
If you have an active service, a membership or an open project with us, the client portal is faster than this form. Support tickets logged there reach the team that manages your setup, with your services, invoices and history already attached. Billing questions, domain renewals and hosting support all belong there.
What happens next
You get a reply from a person, within one business day, and it will either propose a conversation or tell you honestly that we are not the right supplier for what you have described.
If there is a fit, the next step is a call of about forty-five minutes to understand the estate and the constraints. After that we propose an assessment — two to three weeks for integration work, shorter for a scoped build — which ends with a diagram, a target architecture and a sequenced plan you own regardless of what you do next.
We do not send a proposal before the assessment, because a price quoted without understanding an estate is a guess that someone eventually pays for.
Send an enquiry
Tell us which systems are involved, what is not working, and roughly when it needs solving. We reply within one business day.
Before you write
- How quickly will someone respond?
- Within one business day. Enquiries arriving outside South African business hours are answered the next working morning. The reply comes from a person who has read the message, not an automated acknowledgement.
- Can we meet in person?
- Yes. We are based in Cape Town, and meet clients in person across the Western Cape and Gauteng. For clients elsewhere in South Africa or internationally, engagements run remotely with the architecture lead working your hours; travel for key sessions is arranged where it earns its cost.
- Do you charge for the first conversation?
- No. The first call and the recommendation that follows it are free. Paid work begins at the assessment stage — the two-to-three week integration assessment or the discovery phase of a build — and that scope and price are agreed in writing first.
- Do you sign an NDA before we talk?
- Yes, as a matter of course. Send yours and we will sign it, or ask and we will send ours. Nothing in an enquiry is shared outside the people assessing it.